Tom Foege

Tom Foege provides fractional CX leadership that helps CEOs reduce friction, strengthen customer delivery, and make growth more predictable, without a full-time hire. Working across the full customer lifecycle, he diagnoses where experience breaks down, aligns teams around the customer journey, and drives improvements in onboarding, retention, and revenue performance that make every other growth investment work harder.

Tom Foege is a Fractional Chief Experience Officer and Certified Customer Experience Professional (CCXP) who works with growth-stage and enterprise organizations to turn customer experience into a measurable revenue driver, both as a standalone CX leader and alongside Vendux clients' fractional CRO, CSO, and CMO engagements. Where a fractional revenue leader builds the engine that acquires and grows customers, Tom ensures those customers stay, aligning the full acquisition-to-retention arc to reduce churn, improve net revenue retention, and turn the customer experience into a measurable growth lever.

Tom brings a proprietary CX framework that connects the entire customer journey - from first impression through onboarding, adoption, and renewal - into a coherent experience that reduces churn and compounds revenue over time. His client work spans Fortune 500 companies and high-growth organizations including Microsoft, Red Hat, VMware, and F5. He is a CXPA Mentor to heads of CX and a Vistage speaker.