VP / Head of Customer Success & Retention: Hire a Proven Leader Matched to Your Stage

The right VP / Head of Customer Success & Retention can define your next phase of growth. Vendux matches you with a proven leader ready to own net revenue retention - renewals and expansion. Every candidate is evaluated through PerfectMatch™ for fit with your stage, model, and industry - not just a resume.

Hire a VP / Head of Customer Success & Retention

Find a permanent VP / Head of Customer Success & Retention matched to your model and stage - PerfectMatch™ surfaces proven operators, not just resumes.

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Why companies hire a VP / Head of Customer Success & Retention

Proven leaders, matched - not just sourced

PerfectMatch™ connects you with VP / Head of Customer Success & Retention candidates who have owned net revenue retention - renewals and expansion. You evaluate operators with a real track record - across SaaS, tech, manufacturing, professional services, and PE-backed and family businesses - not a stack of applications.

Built for your stage

The right VP / Head of Customer Success & Retention for a $1M-$500M SMB is different from an enterprise hire. Vendux matches for stage, model, and motion - a leader sized to build what you need now and scale it as you grow.

A network, not a job board

Vendux is a curated network of vetted sales and customer leaders. Instead of screening a pile of resumes, you meet a short list of proven operators - and can bridge with a fractional or interim leader first if that fits better.

What a VP / Head of Customer Success & Retention does

A full-time VP / Head of Customer Success & Retention is the permanent owner of net revenue retention - renewals and expansion. The right hire sets strategy, builds and leads the team, installs the operating cadence and metrics, and is accountable for results over the long term. In a growing SMB, they often build the function as much as run it. Vendux helps you define the profile, then matches you with proven candidates through PerfectMatch™. Check out our Client Success Stories.

What the role owns

  • Net revenue retention: gross retention plus expansion, owned end to end.
  • Health scoring and segmentation: playbooks that flag risk before it churns.
  • Renewals motion: forecasting and discipline so renewals don't slip.
  • Expansion and upsell: growing accounts in partnership with sales.
  • Onboarding and adoption: fast time-to-value that improves retention.
  • Team and tooling: structure and systems for the success function.
  • Retention metrics: NRR, gross retention, and the reporting behind them.

How Vendux compares

Against a generalist recruiter, Vendux brings a curated network of vetted sales and customer leaders and a PerfectMatch™ process built around fit, not keyword search. Against hiring a first-time VP / Head of Customer Success & Retention under pressure, you get proven operators who have already owned net revenue retention - renewals and expansion. And if a permanent hire isn't the right first step, Vendux can start you with a fractional or interim leader to build the function and define the permanent profile before you commit.

Frequently asked questions

What's the difference between this and a VP of Customer Service / Success?

This role centers explicitly on retention and expansion - the net-revenue-retention number - while a VP of Customer Service / Success may weight day-to-day service more heavily. Vendux matches to your priority.

How quickly can retention improve?

Often within the first engagement: segmentation, health scoring, and a disciplined renewal motion catch at-risk revenue that was previously slipping unnoticed.

Can a fractional leader build the function from scratch?

Yes - many engagements start with little structure and build the segmentation, playbooks, team, and cadence from there.

Do you place full-time, permanent leaders?

Yes. While Vendux is best known for fractional and interim leadership, PerfectMatch™ also connects companies with proven leaders for permanent roles - and can bridge with a fractional or interim leader first if that fits better.

How does Vendux find the right candidate?

PerfectMatch™ matches on stage, model, industry, and motion from a curated network of leaders - so you evaluate a short list of proven VP / Head of Customer Success & Retention operators, not a pile of resumes.

Should we hire full-time or start fractional?

If the function exists and needs a permanent owner, hire. If you're still building it or proving the model, a fractional or interim VP / Head of Customer Success & Retention can stand it up first. Vendux can advise and match either way.

What does a permanent placement cost?

Permanent placement is priced differently from fractional or interim engagements - based on a permanent placement fee. Vendux will walk you through the model for your role.

Related services

Hire the leader your next phase needs

Grow your sales leadership capital. PerfectMatch™ will connect you with a VP / Head of Customer Success & Retention matched to your stage - and can bridge with a fractional or interim leader until the permanent hire is right.

Find your match →