VP / Head of Customer Experience: Hire a Proven Leader Matched to Your Stage

The right VP / Head of Customer Experience can define your next phase of growth. Vendux matches you with a proven leader ready to own the customer experience across every touchpoint. Every candidate is evaluated through PerfectMatch™ for fit with your stage, model, and industry - not just a resume.

Hire a VP / Head of Customer Experience

Find a permanent VP / Head of Customer Experience matched to your model and stage - PerfectMatch™ surfaces proven operators, not just resumes.

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Why companies hire a VP / Head of Customer Experience

Proven leaders, matched - not just sourced

PerfectMatch™ connects you with VP / Head of Customer Experience candidates who have owned the customer experience across every touchpoint. You evaluate operators with a real track record - across SaaS, tech, manufacturing, professional services, and PE-backed and family businesses - not a stack of applications.

Built for your stage

The right VP / Head of Customer Experience for a $1M-$500M SMB is different from an enterprise hire. Vendux matches for stage, model, and motion - a leader sized to build what you need now and scale it as you grow.

A network, not a job board

Vendux is a curated network of vetted sales and customer leaders. Instead of screening a pile of resumes, you meet a short list of proven operators - and can bridge with a fractional or interim leader first if that fits better.

What a VP / Head of Customer Experience does

A full-time VP / Head of Customer Experience is the permanent owner of the customer experience across every touchpoint. The right hire sets strategy, builds and leads the team, installs the operating cadence and metrics, and is accountable for results over the long term. In a growing SMB, they often build the function as much as run it. Vendux helps you define the profile, then matches you with proven candidates through PerfectMatch™. Check out our Client Success Stories.

What the role owns

  • Journey mapping: touchpoints and the moments that matter most.
  • Experience standards: consistency across service, success, and support.
  • CX measurement: NPS, CSAT, and effort tied to retention outcomes.
  • Voice-of-customer program: feedback captured and acted on.
  • Improvement roadmap: prioritized fixes with owners and metrics.
  • Cross-functional coordination: teams aligned around the experience.
  • Support and success quality: raising the standard of every interaction.

How Vendux compares

Against a generalist recruiter, Vendux brings a curated network of vetted sales and customer leaders and a PerfectMatch™ process built around fit, not keyword search. Against hiring a first-time VP / Head of Customer Experience under pressure, you get proven operators who have already owned the customer experience across every touchpoint. And if a permanent hire isn't the right first step, Vendux can start you with a fractional or interim leader to build the function and define the permanent profile before you commit.

Frequently asked questions

What's the difference between customer experience and customer success?

Success drives adoption, retention, and expansion for accounts; experience spans every interaction across the journey and how it feels. They're closely related, and a fractional leader can connect them.

How do you measure CX impact?

Through NPS, CSAT, and customer-effort scores tied to retention and expansion - the roadmap is built to move those metrics, not just collect feedback.

Is this a fit for a smaller company?

Yes - even at SMB scale, a consistent, measured experience is a durable advantage, and the fractional model makes senior CX leadership affordable.

Do you place full-time, permanent leaders?

Yes. While Vendux is best known for fractional and interim leadership, PerfectMatch™ also connects companies with proven leaders for permanent roles - and can bridge with a fractional or interim leader first if that fits better.

How does Vendux find the right candidate?

PerfectMatch™ matches on stage, model, industry, and motion from a curated network of leaders - so you evaluate a short list of proven VP / Head of Customer Experience operators, not a pile of resumes.

Should we hire full-time or start fractional?

If the function exists and needs a permanent owner, hire. If you're still building it or proving the model, a fractional or interim VP / Head of Customer Experience can stand it up first. Vendux can advise and match either way.

What does a permanent placement cost?

Permanent placement is priced differently from fractional or interim engagements - based on a permanent placement fee. Vendux will walk you through the model for your role.

Related services

Hire the leader your next phase needs

Grow your sales leadership capital. PerfectMatch™ will connect you with a VP / Head of Customer Experience matched to your stage - and can bridge with a fractional or interim leader until the permanent hire is right.

Find your match →