Posts in Sales
Soft Skills in Sales Leadership

When hiring for sales positions, I rarely paid attention to formal education, the school attended or degree obtained, or even the name dropping of sales trainings. I was looking for relevant experience and soft skills, defined as desirable qualities that do not depend on acquired knowledge.

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Why Are Sales Leaders Not Valued

It is the sales team that is responsible for every dollar of revenue, all the growth the business aims for, and in many cases relies on to survive. With that in mind, the sales leader should be sitting next to the CEO, Founder, or Owner, and be the second most important person in the organization.

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Healthy Competition On and Off the Ice

Someone recently asked me for tools to use to create healthy competition among their team. I had to immediately think of the joy of comparing scores, the unexpected winners, the bragging rights, the prizes that stuck with people for years, and the stories we were able to tell as a result.

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The Internal Customer

Lack of attention and respect towards internal customers was leading to poor customer service, missing parts in deliveries, and an overall inability to achieve the desired double-digit sales growth. Only after addressing those internal issues did the company regain reputation and growth externally.

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Always be … CRMing

Sales Leaders (and for that matter anyone in Sales) know the acronym “ABC” is the infamous motivational phrase  “Always Be Closing” made popular by Alec Baldwin.  Today’s Sales Leaders need to know another acronym called “CRM”, or Customer Relationship Management. 

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Sales Objections and How to Handle Them

Every prospect you speak to has sales objections, or reasons they're hesitant to buy your product. Sales objections are unavoidable. And a salesperson that wants to be successful absolutely needs to know how to discover and resolve those objections.

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People Buy From People They Like

Whether you sell toothbrushes or medical equipment and everything in between — until a customer (a) knows who you are, (b) likes who you are, and (c) trusts you there is no purchase. The depth of the trust required varies but there must be at least a base level of trust in place.

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Analysis Paralysis or What If I Call Them and They Say No?

Analysis Paralysis comes with all the downsides of not making a decision. In a work or team environment, it also comes with further negative impact: It kills creativity. It decreases willpower. It reduces happiness. It lowers performance.

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Post-COVID - 8 Major Changes for B2B Sales

Mixed in with the messaging about how the current crisis affects the business world, is the realization that post-COVID will probably never be like pre-COVID. Companies and employees have made adjustments in the past weeks, and many of these changes will stick around.

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What Makes a Great Sales Pitch Not Salesy?

The sales profession is not among the most admired. There even is a term, salesy, to describe a person or an approach to selling in an unaware, aggressive, and superficial manner. As I think about what makes a sales pitch great, I would argue that by their very nature, every sales pitch is salesy.

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