Posts in Communication
“I Don’t Want to Pester You with Any More Emails”

This communication not only marks the respectful end of current engagement efforts but, paradoxically, in many cases it will also enhance conversion rates and enrich an outreach cadence.

Read More
Striking a Balance: Complexity Bias vs. Simplicity Bias

Two contrasting cognitive biases - the Complexity Bias and the Simplicity Bias - have a significant impact on decision-making processes. The Complexity Bias tends to push us towards favoring intricate, convoluted solutions, while the Simplicity Bias advocates for straightforward, easy-to-understand approaches.

Read More
6 Signs of Really Bad Sales Management

It is a very personal list. Because what I may consider bad Sales Management is looked upon very favorably by someone else. So, what follows is simply the summary of observations and interpretations over decades of working as and with Sales Managers.

Read More
‘Rock Star’ and Other Meaningless Labels

This commercial is taking aim at those in corporate America who throw around the term ‘rock star’ a little too loosely. Ozzy Osbourne, Paul Stanley, Joan Jett, Billy Idol, and Gary Clark Jr. take offense to the casual use of their professional designation by office workers.

Read More
How and Why to Create an Equal Balance Between Yes and No

Yes and no are very strong and bold words to use. Especially when most of life falls somewhere in between the two extremes. And when the answer to a question sometimes involves something more complex than is immediately obvious.

Read More
7 Tricks to Avoid the Assumption Trap

Sales trap: Assume you know what they want. Problem: If you assume that you know what they want or where they are in the sales cycle, then you start asking questions and giving information that may not fit with where they are at.

Read More
Top-Notch Soft Skills Eat Experience for Breakfast

And top-notch soft skills eat experience for breakfast: According to Forbes, 94% of recruiters believe that top-notch soft skills outweigh experience when it comes to promotion to leadership positions.

Read More
How To Address the Fatigue Caused by Staring at the Camera All Day?

On a video call, we only have access to visual stimuli, which makes us feel very uncomfortable as it forces us into "constant gaze," essentially being forced into staring at someone's face for an extended period of time.

Read More
Face-to-Face and One-on-One

Because “global” is the epitome of a disconnected team, not only are they geographically dispersed, but they are also separated by language, culture, experiences, political systems, and so much more.

Read More
Don’t Be the Salesperson Everyone Hates

I realized that if I treated my internal customers with the same care as my external customers, just like I got more money from my clients, I would get more help from others in the building.

Read More