In a conversation with a founder, he shared that in preparation for his start-up he read books and watched every podcast of a certain sales guru; and now he was ready to sell.
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We promote people based on their accomplishments in their current role, e.g., the most successful salesperson is promoted to Sales Manager. The position they are promoted to requires a different skill set that they may or may not have. This continues until a person is ultimately promoted to a role that is beyond their abilities. And they fail.
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It is easy to do, it is convenient when the truth fits one’s own thinking, it is quick as no time is needed to check, it is comfortable as all debate is avoided, and it often happens unconsciously. And it is a trap, one that we all fall into way too easily.
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Researchers have shown that we think more than 50,000 thoughts per day, of which more than half are negative and more than 90% are just repeats from the day before.
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How do you tell your R&D team that while you value their work, their innovation on Product Performance matters the least to customers? The executive I was with has had this very conversation and was able to demonstrate how, for his business, Customer Engagement was the most impactful type.
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Among all the blogs, newsletters, and publications that I follow, there was a recent uptick in the content on optimism. After months of news on pandemic, closure, stay-at-home, and recession, I guess we all can use some good news.
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Being deliberate has its place in all parts of our life: work, love, parenthood, leadership, creativity, … Being deliberate is a skill. And mastering that skill will create the space for a higher level of performance when life presents its’ challenges.
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What is micromanagement? To manage especially with excessive control or attention to details. It is one of the most widely condemned managerial sins and one of the most common employee complaints. Simplified, it is the thinking that if I want it done right, I have to do it myself.
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When hiring for sales positions, I rarely paid attention to formal education, the school attended or degree obtained, or even the name dropping of sales trainings. I was looking for relevant experience and soft skills, defined as desirable qualities that do not depend on acquired knowledge.
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Lack of attention and respect towards internal customers was leading to poor customer service, missing parts in deliveries, and an overall inability to achieve the desired double-digit sales growth. Only after addressing those internal issues did the company regain reputation and growth externally.
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