Researchers have shown that we think more than 50,000 thoughts per day, of which more than half are negative and more than 90% are just repeats from the day before.
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How do you tell your R&D team that while you value their work, their innovation on Product Performance matters the least to customers? The executive I was with has had this very conversation and was able to demonstrate how, for his business, Customer Engagement was the most impactful type.
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Among all the blogs, newsletters, and publications that I follow, there was a recent uptick in the content on optimism. After months of news on pandemic, closure, stay-at-home, and recession, I guess we all can use some good news.
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Being deliberate has its place in all parts of our life: work, love, parenthood, leadership, creativity, … Being deliberate is a skill. And mastering that skill will create the space for a higher level of performance when life presents its’ challenges.
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What is micromanagement? To manage especially with excessive control or attention to details. It is one of the most widely condemned managerial sins and one of the most common employee complaints. Simplified, it is the thinking that if I want it done right, I have to do it myself.
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When hiring for sales positions, I rarely paid attention to formal education, the school attended or degree obtained, or even the name dropping of sales trainings. I was looking for relevant experience and soft skills, defined as desirable qualities that do not depend on acquired knowledge.
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Lack of attention and respect towards internal customers was leading to poor customer service, missing parts in deliveries, and an overall inability to achieve the desired double-digit sales growth. Only after addressing those internal issues did the company regain reputation and growth externally.
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Every prospect you speak to has sales objections, or reasons they're hesitant to buy your product. Sales objections are unavoidable. And a salesperson that wants to be successful absolutely needs to know how to discover and resolve those objections.
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Analysis Paralysis comes with all the downsides of not making a decision. In a work or team environment, it also comes with further negative impact: It kills creativity. It decreases willpower. It reduces happiness. It lowers performance.
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The sales profession is not among the most admired. There even is a term, salesy, to describe a person or an approach to selling in an unaware, aggressive, and superficial manner. As I think about what makes a sales pitch great, I would argue that by their very nature, every sales pitch is salesy.
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