Posts tagged listen
The Perfect Apology

Apologizing is a human behavior that acknowledges and resolves an issue. In business, it’s more than learned behavior; it’s an essential part of a growth strategy. Apologizing to a disappointed customer can i.e., reduce returns, increase brand reputation, retain loyal clients, increase recurring revenue, and even avoid a legal challenge.

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Sales Objections and How to Handle Them (part 2)

This is the second article on sales objections. The first one covered 40 objections Leslie Ye pulled together. I have been gathering 20 further objections and responses to it. Enjoy.

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Seven Wildly Effective Habits of a Sensational Fractional Sales Leader

As a fractional CMO/VP Marketing for many companies, I got a front-row seat watching a terrific fractional sales leader in action. The CEO hired us to provide the company with a "kick in the pants" to the organization and be catalysts for growth.

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The Leadership Conversation

Considering everything else equal, and needing to decide on one format, which is the best? I will go out on a limb and say: face-to-face one-on-one oral communication, aka a conversation, is the best opportunity to ensure the sender and receiver can get on the same page.

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