The Internal Customer

Lack of attention and respect towards internal customers was leading to poor customer service, missing parts in deliveries, and an overall inability to achieve the desired double-digit sales growth. Only after addressing those internal issues did the company regain reputation and growth externally.

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Always be … CRMing

Sales Leaders (and for that matter anyone in Sales) know the acronym “ABC” is the infamous motivational phrase  “Always Be Closing” made popular by Alec Baldwin.  Today’s Sales Leaders need to know another acronym called “CRM”, or Customer Relationship Management. 

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Sales Objections and How to Handle Them

Every prospect you speak to has sales objections, or reasons they're hesitant to buy your product. Sales objections are unavoidable. And a salesperson that wants to be successful absolutely needs to know how to discover and resolve those objections.

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People Buy From People They Like

Whether you sell toothbrushes or medical equipment and everything in between — until a customer (a) knows who you are, (b) likes who you are, and (c) trusts you there is no purchase. The depth of the trust required varies but there must be at least a base level of trust in place.

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Analysis Paralysis or What If I Call Them and They Say No?

Analysis Paralysis comes with all the downsides of not making a decision. In a work or team environment, it also comes with further negative impact: It kills creativity. It decreases willpower. It reduces happiness. It lowers performance.

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Post-COVID - 8 Major Changes for B2B Sales

Mixed in with the messaging about how the current crisis affects the business world, is the realization that post-COVID will probably never be like pre-COVID. Companies and employees have made adjustments in the past weeks, and many of these changes will stick around.

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Are You All In?

Reputation is the key to securing the next assignment. They are keenly interested in expanding their network and obtaining a referral from every assignment. They are often in a try-before-you-buy situation where the temporary assignment may lead to permanent employment.

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What Makes a Great Sales Pitch Not Salesy?

The sales profession is not among the most admired. There even is a term, salesy, to describe a person or an approach to selling in an unaware, aggressive, and superficial manner. As I think about what makes a sales pitch great, I would argue that by their very nature, every sales pitch is salesy.

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How to Build a Cohesive, High-Performing Team

At some point in our lives, we have all been a part of a team. Some of these teams may have effective and exciting while others may have been ineffective and infuriating. The biggest variable to team success was probably how cohesive it was.

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You Have the Choice – Now Let’s Make the Right Decision

A sales team without a leader is like a ship without a captain or a sports team without a coach. So, when a business loses or never had a true sales leader, the void has to be filled. There are several choices available to the Board, the CEO, the Owner, or the Founder. And as in so many situations, the right decision is often dependent on the circumstances, or the details of the scenario.

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