Everyone has to deliver bad news sometimes. Own it, deliver it, and move on. But only be a bearer of bad news when it is yours. Don't get caught in a trap being the messenger for bad news that really ought to be delivered by someone else. And on the flip side, do not engage messengers yourself.
Read MoreBody language is a mysterious, unspoken way that people unconsciously communicate what is really on their minds. The importance of body language in sales lies in the fact that many buyers are either unsure of or reluctant to openly communicate their intentions.
Read MoreIt comes out so easily because it is soft; it is non-committing. We don’t want to be wrong, giving incorrect information. On the other hand, to hope for something to happen is to want an outcome that makes our life better in some way. Envisioning a better future motivates us to take steps to make it happen.
Read MoreIn recent years they have done a fantastic job on me! There are charges on my credit card, and in turn, I receive very regularly the ‘gift’ of a great variety of wines unavailable in my local wine store.
Read MoreChoosing one side of a paradox would be delightfully clear and easy. Though the world is not black and white, it comes in all shades of gray, it is nuanced, and there are no easy answers, no silver bullets.
Read MoreConfirmation bias: we make a snap judgment within the first minute - or possibly even before meeting the candidate - and then spend the rest of the interview looking for data to support this initial hunch. Why? Because we hate to be wrong.
Read MoreIn a recent conversation with a fellow gig-entrepreneur, we were discussing what our economy is about and how the gig model is a perfect fit. The attributes we collected were "cheap," "unbound or free," and "convenient."
Read MoreI would like to make the case that a leader that is liked is also more likely to be successful; and the opposite, a leader that is disliked is more likely to be unsuccessful.
Read MoreAlthough every leader knows the importance of communication - for the success of their organization, their people, and themselves - a surprising number of leaders fail in this vital skill. According to a survey, only 10 percent of frontline leaders are effective at conveying performance expectations and facilitating clear agreement on the next steps.
Read MoreWe’re talking about 5 signs your small business or start-up is in high-growth mode and how you can collaborate with a Fractional CFO to ease the pain.
Read More