Posts in Best Practice
Mastering Sales Process Management: A Comprehensive Guide to Success

In the world of sales, the pursuit of perfection is an endless journey. An almost infinite number of experts have delved into the subject, each offering their unique insights and strategies. But why is this topic so crucial? The answer is simple: "Perfecting your sales process and perfecting the management and repeatability of that process leads to more deals and more revenue for your business."

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How to Trigger Self-Reflection in a Low-Performing Employee

Feeling disappointed in oneself is motivation to change, maybe the strongest motivation of all. And as a leader, how do you trigger this in a team member that is underperforming and who you want “to see the light?”

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Decoding: "Reach Out Again in About 6 Months."

Navigating the nuances of communication can sometimes resemble a puzzle, especially when prospects offer the ambiguous directive: "Reach out again in about 6 months." It's a phrase that's both promising and enigmatic, often leaving individuals pondering its true significance in the context of professional relationships and opportunities. 

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Building a Business and Conquering a Marathon -- Parallels

I recently ran the NYC Marathon, crossing the finish line in seven hours after a 26.2 mile run through that world-class city. I'm still riding the "high" of this exhilarating experience, and thinking a lot about the analogies of a marathon and lessons in other parts of our lives -- like business building. 

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Build Partner/Channel Programs that Work – The First Time!

Partner/Channel programs fail for a variety of reasons, and the specific causes of failure can vary depending on the strategy or lack thereof. Based on my 30 years of partner/channel program strategy development and execution, here are the top five reasons why partner/channel programs fail:

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"I'm Looking for a Sales Leader with a Rolodex Who Can Hit the Ground Running"

I have conversations on a regular basis with business owners and founders who expect much more magic on the sales side of their businesses than they would otherwise with other functional areas like HR, Finance, or Engineering.

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The Human Side of Business -- More Important than Ever

In the fast-paced world of sales, commerce, and trade, the phrase "business is business" is often the expression of the cold and calculated nature of the corporate world. It suggests that emotions, empathy, and personal connections have no place in the realm of profit and loss.  

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Overcoming Client Objections: Breaking Through the 'No Budget' Argument

The 'No Budget' objection is a common hurdle in sales, but it's not insurmountable. By understanding the client's perspective, highlighting value, and offering flexible solutions, you can break through this obstacle and ultimately secure the sale.

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The Power of Empathy, Humor, and Listening

How many client or vendor relationships have you turned into long-lasting personal friendships? In the world of sales, building strong connections with clients is not just a mere strategy; it's the cornerstone of success.

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The Perfect Apology: Handling Mistakes with Grace

Effectively apologizing to a disheartened customer transcends its basic function—it becomes the linchpin that reduces product returns, amplifies brand reputation, secures the allegiance of steadfast patrons, augments recurring revenue streams, and, in certain instances, even circumvents potential legal entanglements.

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