The Perfect Apology

Apologizing is a human behavior that acknowledges and resolves an issue. In business, it’s more than learned behavior; it’s an essential part of a growth strategy. Apologizing to a disappointed customer can i.e., reduce returns, increase brand reputation, retain loyal clients, increase recurring revenue, and even avoid a legal challenge.

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15 Ways to Be Awesome at Managing People

Being a great leader seems like a straightforward job because there are no super-secret techniques in it. But while great leadership mostly consists of simple things, many leaders forget about implementing them for some reason.

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Business Development as a Solopreneur (part 2)

Sometimes they are flexible, maybe even adjusting to your availability. And there are what I would label “best practices” in Business Development for a fractional executive that, in the end, allow building a pipeline.

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It’s not just money. This is what’s still driving the Great Resignation

It is rather staggering that nearly 69 million people quit their jobs in America last year—and the common assumption is that everyone who resigned found a new employer willing to give them a meaningful bump in pay.

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Business Development as a Solopreneur (part 1)

The ratio between those two is a balancing act, one that does determine whether the solopreneur is successful and their practice survives. But is there an ideal ratio, an ideal amount of time to spend on Business Development?

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Why Proximity Bias Keeps Leaders from Excelling in the Era of Hybrid and Remote Work

A January 2022 Slack survey of more than 10,000 knowledge workers and their leaders shows that the top concern for executives about hybrid and remote work is proximity bias.

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The Interview

What needs to be different when you interview a candidate for a fractional executive role, like a Fractional VP of Sales or Fractional CRO? They are hired for a specific task, period of time, or interim role. Interview for the skills required to complete those shorter-term goals; everything else is gravy.

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When To Bring Sales Leadership Into Your Startup

Frequently, when speaking with startup founders, I hear the comment, “we are not ready for a sales leader.” The reasoning provided includes lack of funds (“we need to generate some revenue first”), a sequence in hiring (“we are busy hiring AEs and SDRs”), or delays in product development (“the product is not ready for primetime”).

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The 10 Types of Innovation

Personally, I was part of a team that, following a series of acquisitions, was looking for the innovation potential in the newly formed business. And we found it predominantly in Process and Structure.

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